Online Banking Services / Help Desk
North America
clientsupport@firstcitizens.com
+1 800-774-7390
International
+1 011-408-654-5555
US Credit Card Services
cardservices@firstcitizens.com
+1 866-553-3481
International
+1 011-408-654-1039
Contact us
Corporate Contacts
Public Relations and Media Inquiries
Main Office
First Citizens Innovation Banking (formerly Silicon Valley Bank)
2625 Augustine Drive, Suite 301
Santa Clara, CA 95054
+1 408-654-5500
Client support
North America
clientsupport@firstcitizens.com
1 800-774-7390
5:00 a.m. – 5:30 p.m. Pacific Time
(Monday - Friday)
International
011-408-654-5555
Online banking available 24 hours a day
Audit Confirmation Requests
www.confirmation.com
Cards Issued in North America
Card Services
1 866-553-3481
001-408-654-1039 International
cardservices@firstcitizens.com
See Current-day Information Reporting on Online Banking
- Check print: 8:00 p.m. Pacific Time
- Check to ACH: 7:00 p.m. Pacific Time for next day check print/ACH
- Virtual card numbers: Real-time processing
Commercial Bank
Incoming Wire Payment Instructions – US Dollar (USD) and Foreign Currencies
Cash Sweep
1-800-774-7390 | 1-408-654-4636
clientsupport@firstcitizens.com
Sweep Repurchase Agreement
liquidityaccountmanagement@firstcitizens.com
SVB Asset Management
1-866-719-9117
liquidityaccountmanagement@firstcitizens.com
Find the cutoff times for incoming and outgoing wires, payments, investment and internal transfers, and other activities.
First Citizens Bank Holiday Schedule
U.S. (Federal) and customer service holiday schedule